All orders are shipped within 2-3 business days after the confirmation of the payment and an e-mail regarding to it is sent to the customer.
We offer two different shipping methods. Regular Mail and Private Courier. In the checkout screen you need to choose one of the shipping methods and the charge will be added automatically.
*Deliveries to islands destinations such as Guadeloupe, French Guiana, Martinique, New Caledonia, French Polynesia, Reunion, Saint Pierre and Miquelon, Wallis, Futuna may be subject to delivery delays.
Orders for postal sectors of the Army are accepted
We are trying to maximize the delivery rate as much we can. Even all the order are packed discreetly sometimes there might be problems in the custom/lost parcel or some damage during the transport.
In this case we offer reshipping your order one more time free of charge under these conditions :
- You made your order with the insurance (10 % of the amount of the order)
- You report the problem to our customer service within the limit of 14 days.
- You send with your report a picture of the offical notice (official letter) of seizure from the customs.
In the case of the use of insurance for breakage, the vacuumed transparent plastic containing the products should not be opened. If the vacuumed plastic is opened, the warranty for breakage will be invalid.No repayment order will be made by the insurance, there can be a reshipment of the order up to a maximum of 600 USD (case of loss, breakage or seizure of the package)In the case of the use of insurance for customs seizure, if your address is black-listed you will not have the right of the return of your orderThe cover of our insurance does not cover all countries, so when finalizing your cart if you do not have the possibility to choose the insurance option, it means that your country is not covered by it.
- Once we have shipped a pack, a tracking number and a tracking link is sent to customer’s email.
- If you don’t receive any e-mail regarding the shipping please contact us.
- You can also check your pack’s tracking number on the order history page in your account.